Payment Policy

At dukewear, we strive to provide a seamless, secure, and transparent shopping experience for our customers. This Payment Policy outlines the payment methods we accept, how transactions are processed, and our commitment to security.

1. Accepted Payment Methods

We accept a wide variety of payment options to ensure convenient checkout. You can complete your purchase on dukewear using any of the following payment methods:

  • Credit / Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

  • PayPal (if applicable)

Note: We do not accept cash on delivery (COD), personal checks, money orders, or bank transfers.

2. Payment Currency & Pricing

  • All prices and transactions displayed on dukewear are listed in US Dollars ($ USD).

  • Applicable sales taxes are calculated at checkout based on your delivery address and state regulations.

  • The total amount displayed at checkout is the final amount you will be charged. We do not charge any hidden fees or unexpected surcharges.

3. Order Billing & Payment Processing

  • Your chosen payment method will be charged immediately upon placing your order.

  • Once a payment is successfully authorized, you will receive an automated order confirmation email containing your order details and receipt.

  • If your payment is declined or fails, your order will not be processed. Please verify your card details, billing address, or try an alternative payment method.

4. Payment Security & Encryption

Your security is our top priority. dukewear is built on the Shopify platform, which complies with strict industry security standards:

  • SSL Encryption: Our website uses 128-bit / 256-bit SSL (Secure Sockets Layer) encryption technology to protect your sensitive personal and payment data during transmission.

  • PCI-DSS Compliant: Our checkout system meets all PCI-DSS Level 1 compliance standards, ensuring that your financial information is handled with maximum security.

  • We do not store or have direct access to your full credit card details or payment credentials on our servers.

5. Fraud Prevention & Order Verification

To protect our customers and prevent illegal activities, all transactions undergo fraud checking. We reserve the right to delay or cancel any order if suspicious activity or fraudulent payment is detected. In such cases, our support team may contact you to verify your details before processing the shipment.

6. Order Cancellation & Refunds

  • Cancellation: If you need to cancel an order, please contact us immediately within 12 hours of placing it. Once an order has been shipped, it cannot be canceled.

  • Refunds: Approved refunds will be issued back to your original payment method. Please allow 5 to 7 business days for the refunded amount to reflect in your account.

  • For detailed information regarding eligible returns, please review our Return & Refund Policy.

7. Contact Information

If you have any questions or experience any issues with payment at checkout, please feel free to reach out to our customer support team: