Shipping policy

At Dukewear, we believe your shopping experience should feel smooth from the moment you place your order to the moment your package arrives at your door.

Every order is carefully reviewed, packed, and prepared with care so your favorite fashion pieces reach you safely.

Order Preparation Time

After your payment is confirmed, our team begins preparing your order.

Orders are usually processed within 1–3 business days.

During busy seasons, holidays, or promotional periods, processing may take a little longer, but we always do our best to ship your order as quickly as possible.

Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery time is 5–8 business days.

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs clearance, weather conditions, or unexpected delays beyond our control.

Order Tracking

When your order is shipped, you will receive a shipping confirmation email with tracking details, if available.

Tracking information may take some time to update after your package has been handed over to the carrier.

Shipping Address Accuracy

Please make sure your shipping address is complete and correct before placing your order.

Dukewear is not responsible for delayed, lost, or undelivered packages caused by incorrect, incomplete, or outdated shipping information provided at checkout.

Delayed Packages

Sometimes delivery may take longer than expected due to carrier delays or external circumstances.

If your order has not arrived within the expected timeframe, please contact us at info@dukewear.shop. Our support team will review your order and assist you as best as possible.

Lost or Missing Packages

If your tracking shows that your package was delivered but you have not received it, please check with your local carrier, neighbors, building reception, or household members first.

If you still cannot locate your package, contact us at info@dukewear.shop, and we will help guide you through the next steps.