Refund policy

At dukewear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with easy returns and refunds.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be unworn, unwashed, unused, and in their original condition.

  • Items must have all original tags and packaging intact.

  • Proof of purchase or order number is required.

2. Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons:

  • Final sale items or clearance items.

  • Intimate apparel or specific activewear items if the hygiene seal is broken.

If you have questions about whether your item is eligible for return, please reach out via our Contact Us page.

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our support team at harrydooner3@gmail.com or through our Contact Us page with your order number and reason for return.

  2. Once your return request is approved, we will provide you with instructions and the return shipping address.

  3. Items sent back to us without first requesting a return will not be accepted.

4. Damaged or Wrong Items Received

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item (e.g., wrong size/color in Women's Dresses or Women's Tops), please contact us immediately within 48 hours of delivery so we can make it right.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item from our collections like Women's Activewear or Women Skirts & Shorts.

6. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be automatically processed to your original payment method within 5 to 7 business days.

  • Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

For full details regarding order processing and shipping times, please read our Shipping Policy or check our FAQs.

7. Contact Us

For any questions regarding returns and refunds, please feel free to reach us: