Frequently Asked Questions

Welcome to the dukewear FAQ page! Here you will find quick answers to the most common questions about our products, orders, shipping, and returns.

1. Ordering & Account

How do I place an order?

Simply browse through our collections—including Women's Activewear, Women's Tops, Women Skirts & Shorts, and Women's Dresses—select your size and color, and click "Add to Cart". Proceed to checkout to complete your purchase.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us immediately via our Contact Us page or call us at +1 (213) 275-3120 within 12 hours.

2. Shipping & Delivery

Where do you ship from and how long does it take?

We ship directly from Los Angeles, California. Orders are typically processed within 1–3 business days. Standard delivery within the US takes 5–8 business days. For more details, please visit our Shipping Policy page.

How can I track my package?

Once your order is shipped, you will receive an email with a tracking number and a link to trace your package in real-time.

3. Returns & Refunds

What is your return policy?

If you are not fully satisfied with your purchase, you can return unworn items in their original condition within 30 days of delivery. For full details on how to initiate a return, please review our Return & Refund Policy.

When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5–7 business days.

4. Sizing & Product Info

How do I find the right size for clothing?

We recommend checking the size guide available on each product page (such as Dresses or Activewear) to find your perfect fit before ordering.

5. Still Have Questions?

If you couldn't find the answer you were looking for, feel free to reach out to our customer support team: