FAQS

1. What is Dukewear?

Dukewear is an online women’s fashion store offering a curated selection of women’s dresses, activewear, skirts, shorts, and tops. We focus on stylish, comfortable, and wearable fashion for everyday lifestyles.

2. How long does it take to process an order?

Orders are usually processed within 1–3 business days after payment confirmation.

Please note that orders are not processed on weekends or public holidays.

3. What is the estimated delivery time?

After your order has been processed and shipped, the estimated delivery time is 5–8 business days.

Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, or other circumstances beyond our control.

4. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if available.

Please allow some time for tracking information to update after shipment.

5. Can I change my shipping address after placing an order?

If you entered an incorrect shipping address, please contact us as soon as possible at info@dukewear.shop.

If your order has not yet been processed or shipped, we will do our best to update your shipping information.

6. What is your return policy?

We offer a 30-day return policy. To be eligible for a return, the item must be unworn, unused, unwashed, with tags attached, and in its original packaging.

A receipt or proof of purchase is required.

7. How do I request a return?

To start a return, please contact us at info@dukewear.shop with your order number and reason for return.

Items sent back without first requesting a return may not be accepted.

8. What should I do if I receive a damaged, defective, or wrong item?

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at info@dukewear.shop with your order number and clear photos of the issue.

Our support team will review the matter and help resolve it.

9. Do you offer exchanges?

The fastest way to get a different size, color, or style is to return the item you received. Once the return is accepted, you may place a new order for the item you want.

10. When will I receive my refund?

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

11. Are sale items or gift cards returnable?

Unfortunately, we cannot accept returns on sale items, final sale items, clearance items, or gift cards.

12. What should I do if my package is delayed?

If your package is taking longer than expected, please contact us at info@dukewear.shop. We will review your order details and assist you as best as possible.